COMPLAINTS
CLIENTS COMPLAINTS PROCEDURE
COMPLAINTS HANDLING PROCEDURE
Sohaib Fatimi Solicitors aims to deliver the highest level of service to its clients. If you ever feel unhappy with the service provided to you and have any concerns, please do not hesitate it to bring it to our attention immediately. This would allow us to make every effort possible to resolve or address any concerns. In the first instance, we recommend that you reach out to the individual handling your case to discuss your concerns. If the case handler is unable address your concerns, you can submit a formal complaint. Our comprehensive complaints procedure is available to all clients upon request. It is important to note that filing a complaint will not affect how we manage your case.
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WHAT TO DO IF YOUR COMPLAINT IS STILL NOT RESOLVED
If you are not satisfied with our response, then you will then have 6 months to complain to the Legal Ombudsman, beginning from the date that you receive our final response regarding your complaint. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.
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Your complaint will be reviewed impartially by the Legal Ombudsman. Complaining to the Legal Ombudsman will not have any impact on how we manage your case.
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There is a time limit of 1 year from the date of the act and or omission or 1 year from when you found out about it and the complaint should be referred to the Legal Ombudsman within 6 months of our final response to your complaint.
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For more information about the Legal Ombudsman visit: www.legalombudsman.org.uk. The Legal Ombudsman can also be contacted by phone on 0300 555 0333 (if calling from within the UK) or +44 121 245 3050 (if calling from abroad), by email at enquiries@legalombudsman.org.uk, or by post at PO Box 6806, Wolverhampton, WV1 9WJ. Their team is available to answer calls from 10:00am to 4:00pm.
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WHAT TO DO IF YOU ARE UNHAPPY WITH OUR BEHAVIOUR
Sohaib Fatimi Solicitors is committed to promoting equal opportunities in the provision of its services. We aim to provide independent and confidential legal advice and representation to all users irrespective of any protected characteristics, including disability, age, gender, race, religion, or sexual orientation.
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We will do our utmost best to adhere to our equal opportunities policy.
If your concerns are relating to our conduct, the Solicitors Regulation Authority (SRA) can help. Conduct related issues are issues such as dishonesty, your funds being mishandled or misappropriated, being treated unfairly because of characteristics such as age, disability, or other attributes.
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For more information about raising your concerns with the SRA visit: